Return > Had Report

This report collates information received from the suppliers’ electronic credit files to highlight where credit has been rejected due to the supplier stating that the store returned more copies than they were supplied with. This can be an invaluable tool in picking up mispacks. For example, if a title appears in many stores on this report it can flag up that there has been a packing problem with that title.

The RASCAL website has a similar report that can be used to report on firm sale rejections. If a retailer has a policy not to stock firm sale titles, they can then target suppliers who are putting in these titles. The website also contains a report which highlights credit rejections due to the store sending back product too late for credit. The information contained within all of these reports is collated within the management report but it is useful for the retailer to have access to these separate reports which report on these separate reasons for credit rejections.

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