Due to its complexity, returns processing is often a job that gets left until last by the store. Once the store is on the RASCAL system, this report enables Head Office to check how often the stores are processing their returns. The report shows the number of times each store has processed their returns each week. This gives Head Office the power to tackle stores that are not properly processing their returns through the PDA.
RASCAL has a whole suite of reports that can be used to report on the performance of stores. For example, the retailer is able to check which stores are consistently missing titles when they are doing their scanning. This can help to reduce the credits disallowed by the supplier due to being too late for credit. RASCAL can also report on the processes in stores. For example, if a store consistently re-scans product, an indicator of them not putting out their returns, this can be highlighted.